Can I get a refund if I change my mind?
For the duration of the campaign, which is until the end of August, you have the opportunity to edit your pledge as often as you like, and even to withdraw it. However, once the campaign has ended and we have recorded your order, we cannot offer refunds just because of the nature of how this works. We need solid numbers to order books and decks for manufacturing. If you’re not sure, set a reminder for a day before Aug 31st :)
Last updated: June 26, 2024 13:13
Is there a risk that this project will not be manufactured?
Not really! Unless one of us gets struck by lightning, it’s all going to be great! La Panthere Studio has a great relationship with its manufacturing vendors, and over 10 years of experience with product design and creation. We just need your help to jump-start the funding… the rest is our specialty :)
Last updated: June 26, 2024 13:15
How long until the rewards are delivered?
Typically it takes about 3 months to finalize, edit, produce and ship the products to customers. In this case, we will need closer to 5 months because our artist still has yet to illustrate a couple dozen of the card faces. But the book is written! So, we plan to spend about 2-3 months post-campaign finishing up the cards, refining the packaging, and making final edits on the book, before sending to production. Our current estimate for shipping to customers is January 2025.
Last updated: June 26, 2024 13:18
Why is shipping charged separately?
BackerKit has a policy to separate the shipping charges from the pledge rewards, and so we really have no choice. But even so, it’s a great policy because it allows us to get the very lowest shipping cost for each backer, based on their actual location and parcel weight.
Last updated: June 28, 2024 11:27
How do we calculate shipping rates?
All of the shipping rates that we quoted on the main campaign page (see “Shipping”) were obtained by providing the shipping company with ONE postal code. For example, to obtain the EU rates, we used a random Spanish postal code, and compared it to the results from a German postal code. For the USA rates, we used a Colorado ZIP code and then compared it to a Connecticut one. This is how we made our best guess as to what a reasonable quote might be for your region.
All USA rewards will be shipped via USPS Parcel Ground, and all international orders will be shipped via FedEx.
These rates are to help you plan, and prepare, for the end of the campaign when we will charge you separately for shipping, based on your real and actual address. Note that we do not ship to commercial addresses; only residential.
Last updated: June 28, 2024 11:27
Who is the Artist behind the cards?
Roselyne Cazazian, AKA “Roz Kazaz,” is our amazing artist. She’s a Canadian illustrator with an amazing portfolio… and this is her first Tarot! Check her out on Instagram at @rozkazaz
Last updated: June 28, 2024 11:27
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.